Frequently Asked Questions (FAQs)
How do I get a copy of my medical record?
Please completely fill out our Medical Records Request Form and follow the instructions for submission which are located on the form. You can also enroll in our Patient Portal for easier access. If you have issues accessing the form, please call 616-459-3900.
Why do I have to pay to get a copy of my medical record?
Michigan state law has taken into consideration the substantial cost undertaken by healthcare organizations for the management of medical records. As a result, the state of Michigan allows healthcare organizations to bill patients for copies of their medical records. This is meant to help keep the cost of other healthcare-related services down.
How do I get you to send a copy of my medical record to an insurance company, employer, healthcare organization, or other third party?
When you complete our Medical Record Release Form in its entirety you may indicate who should receive the records and where. If the form is complete and compliant, your records will be sent where required after processing. In most cases, the third party that you are sending to will also provide you with a HIPAA Compliant Release Authorization Form. We gladly accept this type of form instead of our form. We accept any HIPAA Compliant Release Authorization Form.