OAM CARE Program

OAM CARE is a program in which patients with certain orthopaedic diagnoses automatically receive individual care for a period of three months. This Bundled Payments for Care Improvement (BPCI) program is for all of our patients undergoing a total joint reconstruction or being treated for trauma that have Medicare as their primary insurance. Our OAM CARE Care Coordinators work with patients one-on-one to help you navigate through this process and make sure you have great care surrounding a surgery.

How does it work?

To begin, our CARE team contacts you a week before surgery to do a pre-operative assessment. This helps us make sure:

  • Your health is stable prior to surgery,
  • We understand your home layout for getting around,
  • You’ll have any equipment you may need after surgery,
  • You will have someone at home to help care for you during your recovery, and
  • Your questions are answered regarding the surgery or your recovery.

On your surgery date and during your hospital stay, we will follow your status with your hospital and relay any discharge plan changes to them.

Next, we will call you the day after you are discharged from the hospital to go over your discharge instructions and check on your level of pain.

Then you’ll receive a call from us once a week (or more often if needed) to ask about any symptoms you may be experiencing and your medication use. This helps us monitor for any potential complications.

Lastly, calls in the later half of our care period will focus on your transition to daily life, including physical therapy.

What are the benefits?

Your Care Coordinator advocates for your health and recovery. Services start prior to your surgery, follow up in the hospital after surgery, and continue upon your return home and through your recovery. By monitoring your health, we are able to pre-empt potential problems and minimize complications, thereby providing you with the best opportunity for a smooth and speedy recovery.


If you have any questions about your upcoming surgery, please contact Terri Adams, Director of OAM CARE, at terri.adams@oamichigan.com or 616-459-9332.