How do I get a copy of my medical record?
Please completely fill out our medical records request form and follow the instructions for submission which are located on the form. You can also enroll in our patient portal for easier access. If you have issues accessing the form, please call us at 616-459-7101 ext. 1879.
Why do I have to pay to get a copy of my medical record?
Michigan state law has taken into consideration the substantial cost undertaken by healthcare organizations for the management of medical records. As a result, the state of Michigan allows healthcare organizations to bill patients for copies of their medical records. This is meant to help keep the cost of other healthcare related services down. If you have questions regarding Orthopaedic Associates of Michigan’s policy of billing for records, please contact DataFile Technologies at 816-437-9134, or read this blog post, which answers this question in greater detail.
How do I get you to send a copy of my medical record to an insurance company, employer, healthcare organization, or other third party?
When you complete our Medical Record Release Form in its entirety you will be able to indicate who should receive the records and where. As long as the form is complete and compliant your records will be sent where required after processing. In most cases, the 3rd party that you are sending to will also provide you with a HIPAA compliant release authorization form. We will gladly accept this type of form also. You do not have to use our form. We will accept any HIPAA compliant release authorization form.
How can I check the status of a medical record request?
Processing of medical records usually takes between 7-10 business days. We contract with a professional 3rd party service that specializes in protecting your health information, DataFile Technologies. If you submit a request for a medical record and after ten business days have not received the record, you can complete their medical records request status inquiry form, email them at firstname.lastname@example.org, or call 816-437-9134 8:00am to 5pm CST.