Prescriptions and refills are issued during weekday office hours only, Monday through Friday, 8 a.m. to 4 p.m. Requests made after 4 p.m. will not be addressed until the next business day. Please allow 72 hours for authorization on a refill. Remember to check your medicine requirements prior to weekends and holiday as prescriptions for pain medication will not be filled or refilled after office hours. Please use our on-line portal for you medication refill request. If you need to speak to one of the clinical staff members, please call (616) 459-7101 and ask to speak to the clinical staff for your physician. The on-call physician will not refill narcotic pain medication.
Effective October 6, 2014, the Federal Drug Enforcement Agency has changed hydrocodone containing medications to a schedule II drug. These medications include Norco, Vicodin, Lortab, Hycet, and Vicoprofen. This means that these medications are not able to be called into a pharmacy, but require a written prescription. When calling to request a refill on these medications, we require a 72 hours’ notice to ensure a signed prescription is available for you to pick up and bring to a pharmacy.